|1||Log your return.|
|2||Select your items.|
|3||Pack your item.|
|4||Ship your item.|
1. Log into our return portal with your order number and email address by clicking here.
2. Select the items you wish to return and choose a reason why you are returning. Please be aware that a refund will only be processed for the items registered in the return portal.
3. When returning your order, you can reuse the original Espadril packaging that your order came in.
4 Our courier will be in touch to arrange collection of the item,
If for any reason you are not entirely satisfied with your purchase at www.espadril.co.za, you have the possibility of returning the products to our webshop. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which convenient for you. You have 28 days to return your order, beginning from the day you (or another person assigned by you) received it.
You will have to bear the costs in connection with the return of the goods, if all goods are returned together. You can expect to receive a full refund within 14 days, by the same means of payment that was used for the original transaction. As we, unfortunately, do not offer exchanges on our webshop, you must place a new order via www.ganni.com if you want a different style. Follow the ‘HOW TO RETURN’ section to send your order back to our webshop.
We will do our best to process your refund as quickly as possible, but it may take up to 14 business days from receipt. The refund will be issued to the original payment method and in the same currency. Please note the exact timing will depend on the bank or credit card issuer.