Returns & Exchange Policy
Returns - In the unlikely case you receive a product that you’re not happy with, please email firstname.lastname@example.org within 14 days of receiving the item so that we can arrange for a credit. We will however need you to return the item to us via courier before we can arrange for a credit.
Once we receive the item, we will email you a credit note. This credit note will not include your original shipping cost, if any.
Exchanges - We are committed to providing you with the best fit. Kindly select your “foot type” to ensure you get your perfect fit. If you are not entirely satisfied we offer an exchange within 14 days of delivery for national orders at the client’s cost. The espadrilles must be unworn, unswashed and undamaged. To request an exchange, please email email@example.com with your order number and we will get back to you. We will quote you on the cost of the courier to get the original product back to us and the new product to you. Once your espadrilles have been received by us, your desired new pair/s will be delivered to you.
Please note: regrettably we cannot accept returns or exchanges on international orders or any “sale” or discounted items. Thank you.